Refund policy

Returns
Nekocards will exchange products within 14 days of purchase as long as the product has not been opened and is in its original packaging. We can offer you a refund or exchange for products that are faulty.
To complete your return, we require a receipt or proof of purchase. Except where goods are faulty, freight costs to return the product to us by Courier and/ or to resend the new item back to the customer are covered by you.

Sale or discounted items can only be returned for store credit or exchange and not for refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nekocards.com.au.

Shipping
To return your product, you should mail your product to: Level 1/311 Elizabeth Street, Melbourne VIC 3000, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.